General Terms

The following conditions have been created based on the specific needs and nature of the The Varietea Shop website (T-Pack OÜ, reg. no 16749316, VAT registration no EE102622658), hereinafter referred to as "the website" or "e-shop", and govern the use of the offerings on the website.

These Terms establish an agreement between the website owner and its users, detailing our terms and conditions. By accessing or using the website, booking a show via email, or placing an order by phone, you confirm that you have read, understood, and agree to these Terms and Conditions.

The user of the website must be at least 18 years old, or the legal age of majority in your jurisdiction, and must have the legal authority, right, and capacity to enter into a binding agreement under these Terms. You are not permitted to use this website or obtain services if prohibited by any law or regulation in your country or applicable to you.

When purchasing a product/service, you agree that:

(i) you are responsible for reading the product/service description before committing to the purchase;

(ii) you enter into a legally binding contract for the purchase of goods/services upon completing the purchase and payment process (including paying in cash).

Sales Terms

The owner of the The Varietea Shop website (hereinafter referred to as "e-shop" or "website") is T-Pack OÜ (registration code 16749316, VAT registration number EE102622658), with its registered address at Vana-Tartu mnt 22c, Järveküla, Rae parish, Harju county, Estonia 75304.

VALIDITY OF THE SALES CONTRACT, PRODUCT, AND PRICE INFORMATION

1. The terms of sale apply to the purchase of products from the Website.

2. The prices of products sold on the Website are indicated next to the items. Prices are in euros and include VAT applicable in the Republic of Estonia. The seller reserves the right to change prices and offer special discounts.

3. The delivery fee depends on the buyer's location and chosen delivery method. The fee is displayed to the buyer when completing the order.

4. Information about the products is provided on the Website directly next to the items.

5. If the ordered products cannot be delivered due to unavailability or any other reason, the buyer will be informed as soon as possible. The payment (including delivery costs) will be refunded without delay, no later than 14 days after notification.

E-SHOP PURCHASE PROCESS

1. The customer selects a product in the e-store and adds it to the shopping cart by clicking the "Add to cart" button or clicks the "Buy Now" button, which will take you directly to the order completion page.

2. To complete the order, click the "Checkout" button in the shopping cart, after which the customer will be redirected to the order completion page. After entering the required details, the customer pays for the product using a credit/debit card (via Stripe.com) or through Estonian bank links and other payment methods (via MakeCommerce or Maksekeskus).

3. After the payment is completed, the online store sends an order confirmation to the customer's email.

4. When placing the order, the customer must ensure the accuracy of the entered information.

5. The seller is not responsible for any issues arising from incorrect information provided by the customer.

PRODUCTS

1. Products displayed in the e-shop are either available in stock or marked for pre-order. Product availability may be affected by technical issues within the online store.

2. If a customer places an order but the product is out of stock, the store cannot fulfill the order. In such cases, the seller will contact the customer to offer a replacement product, provide a new delivery time, or refund the purchase amount within 3 days.

3. Product photos displayed in the e-shop are illustrative and may slightly differ from the actual appearance of the products.

PAYMENT METHODS

E-gift Card.

If you have a webshop e-gift card, you can use it as a payment method by entering the unique code provided in your gift card email. The e-gift card is valid for 6 months from the date of delivery.

Estonian Bank Payments and Apple Pay, Google Pay, Mastercard, Visa debit- and creditcards, by Make Commerce: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay, Revolut, N26.

Puy Now, Pay later: Inbank pay in three payments, pay next month or Inbank Installment.

NB! When paying via bank link, click the "Back to Merchant" button after completing the transaction.

Payments are mediated by Maksekeskus AS, and they take place in a secure environment. Bank link payments are processed within the respective bank’s secure system, and credit card payments are processed within the secure environment of Maksekeskus AS. The seller does not have access to customers' bank or credit card data.

T-Pack OÜ is the data controller and forwards the necessary personal data to the authorized processor, Maksekeskus AS, for payment purposes.

WITHDRAWAL

1. You have the right to exchange or return the ordered product within 14 days. The 14-day period begins from the moment you receive the product.

2. To withdraw, the customer must send a withdrawal statement to the email address info@tpack.ee.

3. When returning goods, the principle is that the return should be made in the same manner as the goods were delivered to the buyer.

4. The seller is not obliged to reimburse the customer for transport costs related to the return.

5. The seller will refund the cost of the returned product(s), along with any delivery costs incurred, to the customer’s bank account within 14 days of receiving the withdrawal statement. The customer must return the goods within 14 days of sending the withdrawal statement. The e-store may withhold the refund until the product(s) are returned or until proof of return is provided by the buyer, whichever occurs first. Returned products must be unused, undamaged, clean, and free of signs of wear. The product must also be complete, including original packaging and any items included, such as user manuals, certificates, etc.

6. If the goods have been used for purposes other than to verify their nature, characteristics, and functionality, or show signs of wear, the e-store reserves the right to reduce the refund amount based on the decrease in the product’s value.

CLAIMS

1. Products sold in the online store are subject to a 2-year claim period as per § 218 subsection 2 of the Estonian Law of Obligations Act. Disputes between the customer and the seller should be resolved through negotiation.

2. The customer must contact the online store via email at info@tpack.ee within two months of discovering any defects.

3. If goods purchased from the e-store are found to have defects for which the seller is responsible, the seller will repair or replace the defective goods. If repair or replacement is not possible, the seller will refund all costs related to the sales contract.

4. The seller will respond to the customer’s claim within 15 days of receiving it.

5. Under § 222 subsection 1 of the Law of Obligations Act, the customer has the right to demand repair or replacement of the product if it does not conform to the terms of the contract. If the product does not meet the contract's terms, the seller will cover the costs of repair or replacement, including transport, postal, labor, travel, and material costs.

6. The seller is not responsible for damages caused by the improper use of products, or for delays in delivery caused by circumstances beyond the seller’s control, including force majeure.

RESPONSIBILITY

1. The seller and the customer are mutually responsible for damages caused by breaches of these terms of use, in accordance with the laws of the Republic of Estonia.

2. The seller’s liability is limited to the sale price of the product.

3. The customer agrees to use the online store services only for lawful and appropriate purposes.

TERMS AND CONDITIONS MODIFICATION

1. By registering in the online store or making a purchase, the customer agrees to these terms of use and undertakes to comply with them.

2. The sales contract between the seller and the customer comes into effect when the seller receives payment for the purchase.

3. The seller may change the terms of use and product prices at any time without notice. Notifications of changes will be published in the e-store. The prices and conditions visible to the customer at the time of the transaction will apply to that transaction.

4. The seller reserves the right to cancel an order if the product price displayed in the e-store was incorrect due to a technical error.

DIRECT MARKETING AND PERSONAL DATA PROCESSING

a. The website uses personal data provided by the buyer only to process orders and deliver goods. Personal data may be shared with transport companies for delivery purposes.
b. The website sends newsletters and offers to the buyer’s email only if the buyer has subscribed by entering their email and opting in to receive such communications.
c. By registering as a user, you can manage your preferences for receiving notifications in your profile.
d. The buyer can unsubscribe from offers and newsletters at any time by notifying us via email or following the unsubscribe link in the email.

RESOLUTION OF DISPUTES

If you have any complaints regarding the online store, please send them by email to info@tpack.ee.

If a dispute cannot be resolved by agreement between the buyer and the online store, the buyer may appeal to the Consumer Disputes Committee. The committee resolves disputes arising from contracts between buyers and the online store, and the review of the buyer’s complaint is free of charge.

The buyer may also use the European Union's online dispute resolution platform.

Shipping & Returns

SHIPPING TERMS

You can order from the The Varietea Shop online store to the following regions: Estonia, Latvia, Lithuania, Finland, Sweden, Åland Islands, Albania, Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, North Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, United Kingdom.

Please select the DESTINATION COUNTRY to calculate the shipping fee. The final shipping fee is calculated in checkout after you enter your full address.

When selecting ESTONIA as the destination, you can choose from the following delivery options:

Pickup - it is free of charge

You can pick up your order once you have received a confirmation letter. Please arrange the exact pick-up time in advance by emailing info@tpack.ee.

When picking up your order, please provide the order number and an ID.

Orders are usually fulfilled within 2 business days.

You can pick up your package at: Vana-Tartu mnt 22c, Järveküla, Rae parish, Harju county, Estonia 75304.

Parcel Machine/ Pick-up point

You are provided the selection of delivery partner prices - you can choose the parcel carrier company and pick-up point you prefer at checkout.

We might create FREE SHIPPING options – they are provided also at checkout and pointed out in header section on our webpage.

The package will be delivered to parcel machine of your choice within 1-4 working days after receiving the order confirmation.
When the product arrives at the parcel machine, you will be notified by SMS, which contains the door code, the location of the parcel machine and the end of the storage period.

The machines that are located in shopping centers are accessible during the opening hours of the grocery store located in the building. The machines that are outside, are accessible 24/7.

When selecting LATVIA, LITHUANIA as the destination, you can choose from the following delivery options:

Parcel Machine/ Pick-up point

You are provided the selection of delivery partner prices - you can choose the parcel carrier company and pick-up point you prefer at checkout.

We might create FREE SHIPPING options – they are provided also at checkout and pointed out in header section on our webpage.

The machines that are located in shopping centers are accessible during the opening hours of the grocery store located in the building. The machines that are outside, are accessible 24/7.

When selecting FINLAND, SWEDEN as the destination, you can choose from the following delivery options:

Parcel Machine/ Pick-up point

You are provided the selection of delivery partner prices - you can choose the parcel carrier company and pick-up point you prefer at checkout.

The machines that are located in shopping centers are accessible during the opening hours of the grocery store located in the building. The machines that are outside, are accessible 24/7.

When selecting ALAND ISLANDS, ALBANIA, AUSTRIA, BEGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, UTALY, LIECHTENSTEIN, MACEDONIA, MONACO, MONTENEGRO, NETHERLANDS, NORWAY, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, UNITED KINGDOM as the destination, you can choose from the following delivery options:

Standard shipping

You are provided the selection prices.

The products will be delivered to the address of your choice within 7-14 working days after receiving the order confirmation (destination-dependent).

International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are paid by the buyer and are not included in product or shipping prices.

IMPORTANT INFORMATION

Order Processing & Tracking

- Orders are typically prepared within 1–2 business days (Mon–Fri, excluding public holidays).

- You’ll receive an order confirmation and a shipping confirmation (with tracking where applicable).

- If you need to update your address after placing an order, email info@tpack.ee as soon as possible. We’ll do our best, but changes may not be possible once the parcel is handed to the carrier.

- Please double-check your name, phone number, and address before placing the order. We are not responsible for delays or failed deliveries caused by incorrect information provided at checkout.

- If your package arrives damaged or the seal is broken, please email info@tpack.ee within 48 hours of delivery with your order number, photos of the outer box, inner packaging, and the product.

Returns & Exchanges

If something isn’t right, we’re here to help.

- To start a return or exchange, email info@tpack.ee with your order number and a brief reason.

- Unless otherwise stated, return shipping costs are paid by the buyer.

- Items must be returned within 14 days of delivery, unused, unopened, and in their original sealed packaging.

- For food products (tea and edible items), we can only accept returns if the seal is fully intact for safety and hygiene reasons.

- Once we receive and inspect your return, approved refunds are issued to the original payment method. Processing times may vary by payment provider.

- If you prefer an exchange, let us know the replacement item in your email. We’ll confirm availability and any price difference or shipping costs.

- Parcels returned to us due to incorrect address, unclaimed pick-up, or refusal may be refunded minus the original shipping fee and any return shipping or handling fees charged by the carrier. Reshipment is possible; new shipping charges will apply.

Non-Returnable Items
- Opened or unsealed food items, gift cards, and final-sale items cannot be returned.